- About us
- Private tours
- Trasfers & more
- Welcome to Sorrento
- Contact us
At Sorrento Tourist Office, we are concerned about your privacy. This policy describes what, why and how we collect and use your personal data, how we protect it and how you can get in touch with us.
More to the point, this policy regulates the processing of data carried out by Tiana S.R.L., trading under the name “Sorrento Tourist Office”, a legally constituted Italian company which operates as a travel agency, based in Sorrento (Italy), via P.R.Giuliani 46 , Sorrento, 80067, Naples, duly licensed according to Italian laws and regulations, with Fiscal Code and Tax Number 09350491214 (hereinafter “Sorrento Tourist Officel”), as the controller of your data through this website www.sorrentotouristoffice.com (hereinafter, the “website”).
1. What are the purposes and lawful basis of the processing of your data carried out by Sorrento Tourist Office?
The data that Sorrento Tourist Office requests or may request from you is necessary for the purposes described in this policy and failure to provide it may lead Sorrento Tourist Office to be unable to contact you or manage your requests.
Sorrento Tourist Office reserves the right not to respond or process requests that do not include all the data that is requested.
By providing Sorrento Tourist Office with your data, you guarantee the veracity of the same and accept that Sorrento Tourist Office may periodically request the review and update of personal data that you keep.
1.1. In the event that you are a client or potential client of Sorrento Tourist Office.
On this Website, you can find information that may be useful in order to learn about the services offered by Sorrento Tourist Office . In this sense, Sorrento Tourist Office will only request you and, therefore, will process the necessary data to provide you with the services you contracted or to be able to initiate and maintain a commercial and/or contractual relationship with you.
More to the point, the purposes for which your data may be processed by Sorrento Tourist Office and the lawful basis for that processing is as follows:
i. Performance of a contract between you or your Company and Sorrento Tourist Office or application of pre-contractual measures:
Manage the contractual relationship with you or your Company and ensure the provision of the contracted products and services, which includes both the management of reservations and services offered by Sorrento Tourist Office, as well as the service quality, billing, collection and withdrawal of the same. Said services might include accommodation services, transfer, excursion, ticket, group special offers, car rental and other destination services.
Manage the commercial relationship with potential clients, which includes attending to requests for information on products and services offered by Sorrento Tourist Office, invitation to events hosted and/or with the participation of Sorrento Tourist Office and other related actions and services.
Manage and process any legal claims, out-of-court claims and insurance claims received by Sorrento Tourist Office in relation to you.
ii. Legitimate interests of Sorrento Tourist Office:
Carry out commercial communications related to products and services similar to those contracted by you or your Company. In this case, the legitimate interest of Sorrento Tourist Office would be to carry out direct marketing activities aimed at its clients, in accordance with Recital 47 of the General Data Protection Regulation.
Conduct surveys and market studies to know the quality of our products or services and the preference of our clients. The legitimate interest of Sorrento Tourist Office is to improve the commercial offer and experience to its clients.
Manage and administer the Website, as well as improve the browsing experience of the Website. The legitimate interest of Sorrento Tourist Office is to improve the efficiency of the Website.
1.2. Data processing coupled with mere navigation through the Website
In order to improve our services, to provide you with more relevant content and to analyze how visitors use this Website, we may use technologies, such as cookies or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
2. Who are the third parties to which your personal data may be shared?
The personal data that you provide to Sorrento Tourist Office may be communicated to the following categories of recipients:
Also, we inform you that the Sorrento Tourist Office can count or collaborate with companies outside the European Union. In those cases, Sorrento Tourist Office, requires that these companies comply with the measures designed to protect personal data established in a binding contract, except in cases where the European Commission has determined that the country where said companies are located provide for an adequate level of protection of personal data.
Should you wish, you can obtain a copy of the measures required by Sorrento Tourist Office by contacting our Data Protection Officer by the contact details indicated below.
3. How does Sorrento Tourist Office protect your data?
Sorrento Tourist Office has appropriate policies and has put into place technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use and illegal or unauthorized disclosure.
At Sorrento Tourist Office, we will also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received adequate training.
In any case, please note that any transmission of data through the Internet is not completely secure and, as such, must be carried out at your own risk. Although we will do our best to protect your personal data, Sorrento Tourist Office cannot guarantee the security of the personal data transmitted through this Website.
4. For how long does Sorrento Tourist Office keep your data?
The retention period of your data will be determined according to the duration of your contractual relationship with Sorrento Tourist Office and the deadlines defined by law. In this sense, the criteria that Sorrento Tourist office uses to set the terms of retention of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and guidelines, as well as the operational requirements of Sorrento Tourist Office related to the correct management of the relationship with its customers. Whenever you give your consent, your data will be kept up until a moment when you revoke said consent.
5. How can you exercise the rights over your personal data?
You may exercise your rights of access, rectification, erasure, objection, limitation and portability, as well as to withdrawal at any time the consents you have previously given us, by mail to Sorrento Tourist Office, at via P.R.Giuliani 46 – 80067 Sorrento – Naples (Italy) or by sending an email to email@example.com. Should you wish, you may also contact our Data Protection Officer as the contact details indicated below.
Furthermore, if appropriate, you can lodge a claim to the Italian Data Protection Authority, especially if you consider that we have not adequately addressed your rights.
6. How can you contact us?
If you have questions or comments in relation to data protection matters, you may contact our Data Protection Officer, which contact details are as follows: Roberto Giusti (firstname.lastname@example.org).
Last update: 20.02.20